Stories/Tag

PagerDuty Stories

PagerDuty turns operational design choices into human interruptions. These stories cover escalation policies, alert routing, and what teams learned when the pager exposed weak ownership or weak signals.

1 story

🔄 Culture Change

What Changed When We Finally Put a Real On-Call Rotation in Place

👤 @sam-runs-prodSaaS2023

“For our first year, "on-call" meant the founder who happened to still have Slack open. We were a seven-person engineering team, we deployed straight from main, and we wore our lack...”

PagerDutyDatadogOn-CallIncident Response+1